• Currency: Prices are quoted in South African Rand (ZAR) or United States Dollars (USD), depending on the client’s location.

• Setup Fees: A non-refundable setup fee is due before the onboarding call.

• Retainers and Ad Spend:

  • Retainers are billed monthly in advance.

  • Advertising spend is paid directly by the client or as part of the total campaign fee.

• Performance-Based Fees:

  • Some packages include a percentage of the first invoice or a per-qualified-call rate as a performance incentive.

  • These fees are clearly stated in the SOW or Proposal and become payable once performance conditions are met.

• Late Payments:

  • Accounts not settled within 7 days of invoice date may be suspended.

  • A 2% monthly interest may apply to overdue balances.

• Refunds:

  • Due to the nature of marketing services, all fees are non-refundable, except where required by law or if explicitly stated in writing.

To ensure the success of campaigns, the Client agrees to:

• Provide all requested information, creative approvals, and access (ad accounts, CRM, Calendly, etc.) promptly.

• Maintain accurate contact and billing details.

• Respond to messages and requests within reasonable time frames.

• Ensure compliance with all advertising platform policies (Meta, Google, etc.).
  Failure to cooperate or provide access may delay results and does not constitute grounds for a refund.

• Ownership of Deliverables:

  • All creative materials, funnels, and ad copy produced by GetOverflow remain our property until full payment is received.

  • Upon payment in full, the Client receives a non-exclusive, royalty-free license to use the deliverables for their own business.

• Use of Portfolio Materials:

  • GetOverflow may showcase anonymized versions of ads, creatives, or performance results for marketing purposes unless the Client opts out in writing.

Both parties agree to maintain the confidentiality of all proprietary or sensitive information shared during the engagement.
This obligation survives termination of the agreement.

GetOverflow complies with the Protection of Personal Information Act (POPIA) and, where applicable, international data privacy regulations such as the GDPR.
We will only collect, process, and store data necessary to deliver our services.
Clients must ensure they have lawful consent from any data subjects whose information they share with us.

Either party may terminate this agreement with 14 days’ written notice.
If the Client terminates early:

• All unpaid fees up to the termination date remain due.

• No refunds will be issued for prepaid services.
  GetOverflow reserves the right to terminate immediately for:

• Non-payment, misconduct, or policy violations;

• Misuse of our systems or brand name.